The world of facility management (FM) is evolving, and the catalyst for this transformation is the integration of cutting-edge technologies. In a sector where precision and efficiency are paramount, embracing innovation becomes imperative. One of our FM clients, has not only recognized this need for change but has also reaped significant rewards from a strategic digital transformation. This paradigm shift involved moving away from conventional photo inspection methods to a 360-degree photo approach, courtesy of their innovative new vendor, ProxyPics. The outcome? A remarkable 20% increase in billables, particularly in their exterior maintenance services for landscaping, and enhanced client relations leading to additional business from existing clients.
Before the Shift: The Traditional Approach
In the pre-digital era, our client relied on traditional site inspections conducted by their former vendor, a method limited to still photos. These static images proved insufficient in capturing the entirety of the sites, often resulting in misinterpretations, oversights, and a host of challenges. In the realm of landscaping services, this shortfall led to delays, unexpected costs, and disgruntled clients. Furthermore, the constrained nature of these inspections forced our client to undervalue their services, directly impacting their bottom line.
Implementing Change: The Switch to View360
Recognizing the pitfalls of their existing approach, our client took a bold step forward by adopting our services at ProxyPics, where we specialize in comprehensive 360-degree photo site inspections. These panoramic photos offered an all-encompassing view, eliminating blind spots and providing a more precise, detailed perspective. This shift was particularly advantageous in their exterior maintenance and landscaping services, where a comprehensive view empowered better project planning and execution.
Results: Increased Billables and Client Retention
The adoption of 360-degree photos proved to be a game-changer for our client's financial performance. The company witnessed an impressive 20% surge in billables, a direct consequence of the augmented value and heightened quality of their services. Notably, this surge was most prominent in their exterior maintenance services for landscaping, where the detailed inspections facilitated more accurate cost estimations, justifying an increase in charges.
Beyond financial gains, the transition positively impacted our client's relationships. The transparency and accuracy afforded by the 360-degree photos not only satisfied existing clients but also attracted additional business from them. Clients were impressed by the in-depth insights into landscaping projects, and this satisfaction translated into increased trust. Consequently, our gained more extensive projects without the need to acquire new clients.
The Power of Technological Advancements in FM
Our client's experience serves as a testament to the transformative potential of technology in the facilities management industry. The substantial rise in billables for their landscaping services underscores the potency of detailed visual inspections. Our client's case is a compelling example for other FM companies, emphasizing the substantial benefits of embracing digital transformation and harnessing the power of 360-degree technology.
