Frequent asked questions
How long do I have to complete an assignment?
Three hours on every assignment. After three hours the assignment will expire, you will no longer be able to accept the same job and it will be available for another user to complete.
Where is my payment?
Payments can be in a pending status for a few business days before it reaches the payout status. Depending on your bank, payment can take anywhere from 1-10 business days. If you have not received payment after 10 business days please reach out to us at firstname.lastname@example.org.
Photos may have been rejected. Visit our list of acceptable photos to ensure you are providing the best photos possible.
What if I accept an assignment but can no longer complete it?
We understand something can suddenly come up. If you accept an assignment and can no longer complete it; simply click on the three dots on the top right corner and click ‘Leave Assignment.’
Why did I get a request at night when the request says no night time photos?
Sometimes the user that accepts the assignment cannot complete it in the three hour allotted time. When the job expires for them it goes back out to the queue for another user to accept. This means the assignment may go out again during sun down. We ask users to refrain from accepting these orders as it cannot be completed within the three hour time frame as it is dark out. We are working on rolling out a new feature that can avoid this, please be patient with us.
Can I switch my profile after I register?
Yes. Go to Settings > Change user type > Take photos or Request photos.
What can I request photos of?
You can request photos of anything that you can pin drop on a map!
If I need to order a large amount of photos what can I do?
We have an API and excel bulk upload feature. Please contact us at Hello@ProxyPics.com and we can help.
Who can I email with a question?
Our team is available at email@example.com and would be happy to help with any questions you may have. Someone will get back to you during our normal business hours Monday-Friday 9-5 pm central time.