BackFrequently Asked QuestionsHere are some common questions we receive.
Types of photos depend on the order request, we have requests for day time and night time photos. The order will state or show what order type it is prior and after accepting the order. Most orders are for day time photos if you see a sun and Day light marking on the order it is for day time photos. Photos cannot be taken at night or dusk for these orders or they will be rejected. Alternatively if the order is for night photos you will see a moon and icon stating Night-time, these are night photos. They are primarily for commercial properties for signage audits. All photos should be taken in LANDSCAPE/HORIZONTALLY unless the subject is a high rise, or very narrow.
Street scene photos should be looking down the street, and we need them in both directions even if the subject is in a Cul-De-Sac or Circle. Photo of the street and surrounding neighborhood as if you are driving down the road looking straight ahead. Street scene photos are primarily used to see the surrounding property and street, they are not of the subject house.
Photos need to be taken inside the app as we have technology in place to prevent fraudulent or inaccurate photos. Some clients require us to time stamp or geo-code the photos as well. If you do have issues taking photos due to being in a very poor service area, please take the photos with your phone and message our general inbox for assistance [email protected].
Time to complete is a timer on the order, you have a set amount of time on the order to complete, if you need additional time you can ask for an extension. "Hi, I can't get to it right now, but I can complete after work. Please extend 6 hours." This is to prevent someone from grabbing an order and not completing it for hours or days. If the order expires on you or you run out of time, you will not be able to pick the order back up until after you have messaged us for assistance at [email protected].
A point of contact is sometimes the homeowner, borrower, or contact person to gain access to the property. If the subject is not visible from the road, and contact information is available call them to request access to the driveway or gated community to take the photos on behalf of the client who placed the order. If the order says it requires an appointment you must call and make an appointment with the point of contact prior to going out. If you have an issue reaching them please contact us for assistance [email protected] going out to an appointment based order without making an appointment is not acceptable unless a lockbox code is provided in the order.
Once you complete an assignment it can take 24-48 hours for the order to be accepted by the client. This is to allow the client time to approve/reject the order based of their review. You will receive a notification once the order has been approved by the client and fund have been added to your wallet.
It can take up to a business day for the funds to transfer. That means if you hit 'Cash Out' on a Monday it should arrive on Tuesday, alternatively if you do it on Friday it can take up to Monday for the funds to arrive in your account. Any questions please reach out to [email protected] for assistance.
You can chat with us through the apps or email us at [email protected].
Check the order, there is typically a 'On Behalf of' right below the address. In most cases these photos are for valuation/appraisal purposes. If there is a point of contact in the order, that means you can make contact if needed. If the order does not have a contact person and they are questioning you, you can let them know you were sub-contracted by ProxyPics to take photos on behalf of 'Client'/'On Behalf of' and any questions they can reach out to us [email protected] or can call 312-PXY-PICS
The app requires these permissions to be enabled or else it can crash on you while taking photos and not work correctly. Location is needed as all photos are geo-tagged with long/lat coordinate to make sure photos are of the correct subject/parcel. The app requires access to storage/photos to make a folder and a copy of all photos taken in the app. This is in the event there is an issue with the connection or the app crashes that the photos should have a copy in your photos/gallery. If you are experiencing issues, please make sure you have the newest version installed. You can try uninstalling, restarting the phone, reinstalling to make sure your device is on the newest version.
If the app does not have the permissions, it needs for location and storage/photos it can crash when taking photos. The app requires these permissions to be enabled. Location is needed as all photos are geo-tagged with long/lat coordinate to make sure photos are of the correct subject/parcel. The app requires access to storage/photos to make a folder and a copy of all photos taken in the app. This is in the event there is an issue with the connection or the app crashes that the photos should have a copy in your photos/gallery. If you are experiencing issues, please make sure you have the newest version installed. You can try uninstalling, restarting the phone, reinstalling to make sure your device is on the newest version.
An order that was rejected means it has gone to a secondary review queue to determine if the photos meet the client requested or order specific requirements. If the order is indeed rejected, you may receive a message from our disputes team regarding any corrections or questions they may have on the order.
If the order is for a condo high rise, or apartment take photos of the building. Photos of the front door do not show the condition or quality of construction of the subject.
A photo task that has you rotate slowly to the right and generates a panoramic 360 photo for use in our 360 photo viewer. It is built into the app, no additional technology is required.
A scan of the entire house which automatically measures and generates a floorplan/sketch of the subject. The scan is required in many interior data collection orders, and should be done with the lights on and requires you to open all doors, including closets (in case of ensuite bathrooms, or dens that are connected) You will need to scan the entire house, including 1st, 2nd, basement levels, and the garage in one continuous scan. You will not be able to pause or resume the scan. Please make sure lights are on, you enter each room, and scan all walls. If you rush through it or fail to go into the room to scan, it can fail. Here is a link to how to scan ProxyPics.
